How can we help?

Log in to your account, open the Online Booking page, choose your pet, service, preferred date and time, then complete the required GCash payment and upload the payment proof and reference number.

Online appointments are secured through GCash. Customers submit the payment reference number and proof of payment for verification.

Payments are generally non-refundable under the booking policy, including final no-show cases after the allowed rescheduling opportunity.

Customers are given a 30-minute grace period. Beyond that period, the appointment may be treated according to the system's late/no-show policy.

Yes. One reschedule may be allowed, subject to availability and the system's rescheduling rules. The new appointment must fall within the permitted rescheduling period.

A second missed appointment is treated as a final no-show and the payment becomes non-refundable under the booking policy.

Yes. You can add and manage multiple pet profiles under the same customer account.

Yes. The system can send SMS updates for appointment confirmations, changes, cancellations, and other booking-related updates.

Walk-in customers may be accommodated depending on staff availability and the remaining daily service capacity.

You can use the Contact Us page or the contact information shown in the footer of the website.